Shipping policy
Shipping Policy
At PawTug™, we strive to process and deliver your order safely and as quickly as possible.
FREE SHIPPING
We offer free shipping on all orders — with no minimum purchase required.
PROCESSING TIME
All orders are processed within 24 to 72 business hours after payment has been confirmed.
Once your order has been processed, you will receive a confirmation email containing the relevant tracking information.
ESTIMATED DELIVERY TIME
The estimated delivery time is 5 to 12 business days, depending on your delivery location.
Please note that delivery times may vary slightly due to the following circumstances:
- Delivery location and local logistics conditions.
- Periods of particularly high demand or ongoing promotions.
- National or international holidays.
- Delays caused by customs clearance or shipping carriers.
Although we do our best to meet the stated delivery times, occasional delays may occur due to exceptional circumstances beyond our control.
ORDER TRACKING
All of our orders include a tracking number, allowing you to check the status of your delivery at any time.
Once your order has been shipped, the tracking information will be sent to the email address provided during checkout.
SHIPPING ADDRESS
It is the customer's responsibility to ensure that the shipping information provided at checkout is accurate and complete.
PawTug™ is not responsible for delays, issues, or losses resulting from incorrect, incomplete, or incorrectly entered shipping addresses provided by the customer.
DELAYED OR LOST SHIPMENTS
If your order is significantly delayed or you suspect that it has been lost in transit, please contact our customer service team.
We will investigate the matter with the shipping carrier and assist you in finding the best possible solution as quickly as possible.
CONTACT
If you have any questions about your order, shipping, or tracking, you can contact us at:
Our customer service team will be happy to assist you.