Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or make a purchase through our website.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device. This may include information about your web browser, IP address, time zone, and some of the cookies stored on your device.

As you browse our website, we also collect information about the webpages or products you view, the websites or search terms that referred you to our website, and how you interact with our website. We refer to this automatically collected information as “Device Information.”

We collect this information using various technologies:

Cookies

Cookies are small data files stored on your device that generally contain an anonymous unique identifier.

We use cookies to:

  • Store the contents of your shopping cart,
  • Analyze website traffic and browsing behavior,
  • Improve the usability of our website,
  • Manage secure sessions.

We also use analytics tools that may collect information such as:

  • IP address,
  • Browser type,
  • Internet service provider,
  • Referring and exit pages,
  • Date and time of access,
  • Interactions performed on the website.

We also use tags, pixels, and similar technologies to better understand how our users navigate and interact with our website.

ORDER INFORMATION

When you make or attempt to make a purchase through our website, we collect certain personal information, including:

  • First and last name,
  • Billing address,
  • Shipping address,
  • Payment information,
  • Email address,
  • Phone number.

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

  • Process and manage your orders,
  • Process payments,
  • Arrange the shipping of your products,
  • Issue invoices and order confirmations,
  • Contact you regarding your order,
  • Detect potential fraud or suspicious activity,
  • Send you information about our products, offers, promotions, or news with your consent.

We use Device Information to:

  • Detect potential risks and prevent fraud,
  • Improve and optimize our website,
  • Analyze user behavior,
  • Measure the performance of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We only share your personal information with third parties when necessary to provide our services.

For example, we use Shopify to operate and manage our online store.

We also use analytics tools such as Google Analytics to better understand how customers use our website.

We may also disclose personal information when necessary to:

  • Comply with legal obligations,
  • Respond to legal or governmental requests,
  • Protect our rights and the rights of our users.

ADVERTISING AND MARKETING

We may use your personal information to display or send you personalized advertising or marketing communications that may be relevant to you.

DO NOT TRACK

Please note that we do not change our data collection and data usage practices when your browser sends a “Do Not Track” signal.

YOUR RIGHTS

If you are a resident of the European Union, you have the right to:

  • Request access to your personal information,
  • Request correction of inaccurate information,
  • Request that your information be updated,
  • Request the deletion of your personal information.

To exercise any of these rights, you can contact us using the contact details provided at the end of this Privacy Policy.

We also process your information when necessary to fulfill the contractual obligations arising from your orders or to pursue our legitimate business interests.

Please note that your information may be transferred to and processed in countries outside Europe, including Canada or the United States.

DATA RETENTION

When you place an order through our website, we retain your Order Information for our records unless you specifically request that we delete this information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes to our business practices, legal requirements, or operational procedures.

CONTACT

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to file a complaint, you can contact us at:

📧 support.pawtug@gmail.com

Or by mail at:

Juan Pedro Dávila García 2, 3A
38009 Santa Cruz de Tenerife
Spain