Refund policy
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
No refund will be issued if the product is not in its original condition, is damaged, or is missing parts for reasons not caused by our error.
Returns will also not be accepted for items shipped more than 30 days after delivery.
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.
Late or Missing Refunds
If you have not yet received your refund, first check your bank account again.
Then contact your credit card issuer, as it may take some time before the refund is officially reflected on your account.
Next, contact your bank. There is often some processing time before a refund is reflected in your account.
If you have completed all of these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or promotional items are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at:
and send the item to the following address:
Juan Pedro Dávila García 2, 3A, Santa Cruz de Tenerife, TF, 38009, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift voucher or gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves first and gave it to you later, the refund will be sent to the gift giver, who will be notified of the return.
Shipping
To return a product, you must send it to:
Juan Pedro Dávila García 2, 3A, Santa Cruz de Tenerife, TF, 38009, Spain.
You will be responsible for paying your own return shipping costs, and shipping costs are non-refundable. If a refund is granted, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.