Refund policy
Returns
Our return period is 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
A refund cannot be issued if the product is no longer in its original condition, is damaged, or has missing parts, unless this is due to an error on our part.
Items returned more than 30 days after delivery will also not be accepted.
Refunds
Once we receive and inspect your return, we will send you an email confirming that we have received it. We will then notify you whether your refund has been approved or rejected.
If your refund is approved, the corresponding amount will be processed and automatically refunded to your original credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before the refund is officially reflected in your account.
Next, contact your bank. There may also be some processing time before a refund appears.
If you have completed all of these steps and still have not received your refund, please contact us at:
Sale Items
Only regularly priced items are eligible for a refund. Unfortunately, items purchased as part of a discount or special promotion are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item for the same product, please contact us by email at:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, we will send you a corresponding gift voucher or gift credit.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first and then gave it to you, the refund will be issued to the gift giver. They will be notified about the return.
Shipping
To return a product, you must send it to the following address:
Juan Pedro Dávila García 2, 3A
Santa Cruz de Tenerife, TF, 38009
Spain
You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.
Depending on your location, the delivery time for a replacement item may vary.